What prompted me to write this article is a small incident that happened at work today. I got a call from a vendor inquiring about their submitted quotation for a small work. I informed them that their quoted price was quite high and they will have to reduce their price considerably. To which he replied that he will offer me 1% of the price if I help him. I was surprised as this is the first time such an incident has happened with me. I politely told him “No thanks! I do not indulge in such activities” and cut the call.
Many times in our professional career, we come across many such incidents where our integrity is tested. However tempting the offer maybe, one must always refrain from unethical behaviour as it will not only destroy the image of you and your company but also reduce the trust in your profession. At the end of the day, you can go to sleep peacefully knowing that you have done the right thing!
Recently, I completed the Ethical Standards Walkthrough (you can also do it for free) as part of completing Formal CPD of my APC process. The learnings from the same are given below.
There are five Global Professional and Ethical Standards given by RICS which all members must demonstrate in their profession. They are:
1. Act with integrity – it means being honest and straightforward in all that we do.
“Integrity is doing the right thing when no one is watching.”
2. Always provide a high standard of service – it means always ensuring that our client, or others to whom we have professional responsibility, receive the best possible advice, support or performance of the terms of engagement we have agreed.
“The quality of a leader is reflected in the standards they set for themselves.”
3. Act in a way that promotes trust in the profession – it means acting in a manner, both in our professional life and private life, to promote our self, our firm or organisation we work for and the profession in a professional and positive way.
“Trust takes years to build, seconds to break and forever to repair.”
4. Treat others with respect – it means treating people with courtesy, politeness, and consideration, no matter their race, religion, size, age, country of origin, gender, sexual orientation or disability. It also means being aware of cultural sensitivities and business practices.
“Treat people the way you want to be treated. Talk to people the way you want to be talked to. Respect is earned, not given.”
5. Take responsibility – it means being accountable for all our actions – don’t blame others if things go wrong, and if we suspect something isn’t right be prepared to do something.
“Leadership is about taking responsibility, not making excuses.”
Reference: RICS Regulation – The Global Professional and Ethical Standards